Refund Policy
Introduction
PT Arga Bintang Pratama is committed to delivering high-quality website and application development services to our clients. This Refund Policy outlines the conditions under which refunds may be issued. By placing an order through www.argabintangpratama.com, you agree to abide by this policy.
Eligibility for Refund
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Non-Compliance with Agreed Specifications
- Clients are eligible for a refund if the final product delivered does not meet the agreed-upon specifications or requirements outlined during the order process.
- Refund requests must include supporting evidence, such as project contracts or specific project requirements.
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Delayed Completion
- A full or partial refund may be issued if PT Arga Bintang Pratama fails to complete the project within the agreed timeline without prior notification or a valid explanation.
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Cancellation Before Project Commencement
- A full refund (minus administrative fees or any incurred costs) will be provided if the client cancels the project before work begins.
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Errors Caused by Our Team
- If significant errors occur in the technical implementation or design that cannot be rectified within the 14-business-day revision period, clients may request a refund.
Non-Refundable Scenarios
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Approved Completed Projects
- Refunds are not available once the project has been completed and approved by the client unless there is a verifiable technical issue caused by our team.
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Scope Changes or Additional Requests
- Refunds are not applicable for modifications or additional features that fall outside the initial project agreement.
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Violation of Terms and Conditions
- Refunds will not be issued if the client violates the terms of service or provides inaccurate information during the ordering process.
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Maintenance Services
- Fees for maintenance services already rendered are non-refundable.
Refund Request Procedure
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Contact Customer Support
- Submit your refund request by emailing [Insert Contact Email] or reaching out through our contact page. Provide the following details:
- Full name and contact information.
- Order number and order date.
- Description of the issue and reasons for the refund request.
- Supporting documentation (e.g., project agreement, deliverables).
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Verification Process
- Our team will review your request within 7 business days to confirm its eligibility under this policy. Additional information may be requested during this process.
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Refund Decision and Processing
- Once approved, the refund will be processed via the original payment method within 14 business days of approval.
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Return of Digital Assets
- Clients may be required to delete or return any digital assets related to the project before the refund is finalized.
Time Limit for Refund Requests
- Refund requests must be submitted within 14 business days of receiving the final project deliverables. Requests made after this period will not be considered.
Additional Terms
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Partial Refunds
- In certain cases, a partial refund may be issued based on the project's stage of completion at the time of cancellation or the refund request.
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Administrative Fees
- Refunds may be subject to an administrative fee of 10-20% of the total payment, depending on the progress of the project at the time of cancellation.
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Internal Resolution First
- We strive to resolve issues internally through revisions or other remedies before issuing refunds.
Resolution of Disputes
- PT Arga Bintang Pratama reserves the right to make the final decision on refund eligibility. If disputes arise, the matter may be resolved through mediation or arbitration as per applicable laws.
Contact Information
For questions or assistance regarding this Refund Policy, please contact us:
We are committed to ensuring a fair and transparent resolution process for all refund requests. Thank you for trusting PT Arga Bintang Pratama with your website and application development needs.
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